Frequently Asked Questions

Everything you need to know about our premium home collections.

What is the standard shipping time for furniture orders?

Most in-stock furniture items are processed within 2-3 business days and typically arrive within 7-14 business days depending on your location and the size of the piece.

Do you offer white-glove delivery services?

Yes, for a flat fee we offer premium white-glove delivery which includes room-of-choice placement, professional assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made or personalized furniture pieces are final sale.

How do I care for my VONN wooden furniture?

We recommend using a soft, dry microfiber cloth for daily dusting. Avoid harsh chemicals or direct sunlight, and use coasters to prevent water rings on natural wood surfaces.

Are your products covered by a warranty?

All VONN furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.

Can I track my order status online?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.